Membership FAQs

General

Q: When will my membership packet arrive?

A: Membership packets are sent out once a week on every Friday.  Packets can take between 2-3 weeks to arrive. Please wait 3 weeks before inquiring. Note: if you sign up for your membership on a Friday, your packet will not go out until the following Friday. You will also receive a copy of your membership letter via email. The benefits listed on the membership letter can be used immediately. Some benefits will come within your packet, you must wait to use these benefits once your packet arrives.

Q: What if I do not receive my packet within 2-3 weeks?

A: If you do not receive your membership packet after 2-3 weeks of signing up please contact Mandy at mandy@treadlightly.org or Kiersten at Kiersten@treadlightly.org

Q: How often do I need to renew my membership?

A: All memberships need to be renewed annually. Your membership expiration date is the same calendar date as your join date. Ex. If you join on July 17, 2021, your expiration date and date of renewal will be July 17, 2022. We do not hold onto your credit card information. Your membership will never be auto renewed. You must manually enter in all your information on the membership join form in order to renew.

Q: Will I be notified when my membership is up for renewal?

A:  Yes, you will receive 3 renewal notices via email. The first will arrive the month before your renewal date, the second on the month of your renewal, and the last the month after your membership has expired. Once you renew, you will not receive any renewal notices. If you renew and are still receiving renewal notices, please reach out to the TL! Team.

Q: What if I have a change of address before my membership packet is sent?

A:  If you have a change of address, please contact the Tread Lightly! office as soon as possible. Make sure to add your apartment or suite number when filling out your online join form.

Q: Do I need to keep my membership letter?

A:  Yes! You should keep your membership letter for your records. Furthermore your membership letter will be required when using the FCA discount. You will need to provide a copy to your dealer as proof of membership. Your digital membership letter will work just the same as the one you will receive in the mail. You can send your dealership the digital membership letter as sufficient proof of membership.

Q: Can my friend use my membership benefits?

A: Tread Lightly! benefits are designated for Tread Lightly! members only. Immediate family members with the same last name are eligible to use the FCA discount with Dealership approval.

Q: What if I misplace my membership letter?

A:  If you misplace your membership letter please refer to your digital copy. If you do not have the digital copy, you can receive one from the Tread Lightly! Team. Please contact one of the contacts below.

Q: I need my membership letter fast. Can I get my digital letter early?

A: No, you cannot. Letters are processed in bulk once a week. We are unable to provide letters earlier than the processing date. We process on Friday’s. If you sign up on a Friday you will not receive your letter until the following Friday.

Benefits

Q: How long do I need to be a member before I can use the FCA discount?

A: All members are required to be active members for 30 days before utilizing the FCA discount. All other benefits can be used immediately.

Q: At what level do I qualify for the FCA discount?

A: The FCA discount is only available to $100 Individual members and above.

Q: How will I receive the information to utilize my FCA discount and other benefits?

A: Your membership packet will be send via USPS. Your membership packet will contain all the necessary information needed to utilize all membership benefits. An explanation of how to use benefits will be included on your membership letter. You will also receive a digital copy of your membership letter. This letter will also contain the information necessary to use your FCA discount.

Q: I am a renewing member, do I have to wait 30 days before using my FCA discount?

A: No, you do not have the wait 30 days to use your FCA discount as a renewing member. You will just have to wait until you receive your digital membership letter via email to use the discount. You cannot receive this letter earlier than the processing date.

Q: How do I utilize my Discount Tire rebate?

A: To utilize your Discount Tire rebate please visit discounttire.com or call the number provided on your rebate card. Please direct all questions about tire rebates directly to Discount Tire. This discount is only available to $50 Individual members and above.

Q: How do I utilize my BFGoodrich Tire rebate?

A: To utilize your BFGoodrich Tire rebate please visit https://treadlightly.tirerewardcenter.com/. Please direct all questions about tire rebates directly to BFGoodrich Tire. This discount is only available to $100 Individual members and above.

Q: What do I need to have for the dealership to utilize my FCA discount?

A: 1.To use the FCA discount you will need to follow the instructions on your membership letter.

1a. You will need to create a profile on the FCA website. We suggest using a gmail account if possible

  1. You will need to create your personalize control number by using the Tread Lightly! company code- this is located on your membership letter.
  2. Provide a copy of your membership letter to your dealer

Q: How do I know what vehicles are covered under the FCA discount?

A: Chrysler has the right to add or remove vehicles at any time to the FCA discount program. Please check with your dealer before purchasing your Tread Lightly! membership. Visit Chrysleraffiliates.com for more information.

If you cannot find the answer to your question here please contact Mandy at mandy@treadlightly.org.

Partners